E-commerce in the EU has moved from “nice-to-have” to default behavior – and that changes what customers expect. In 2024, 77% of internet users in the EU bought or ordered goods or services online, up from 59% in 2014. That growth raises the bar on speed, accuracy, visibility, and especially returns. Fulfillment is no longer […]

E-commerce logistics in Europe is hard because one order flow often touches multiple countries, each with its own delivery habits, address formats, and service expectations. Demand is fragmented across many markets, yet shoppers increasingly expect fast, predictable delivery – including cross-border. At the same time, the “unit economics” are tough: very high volumes of small […]

Traditional retail supply chains are different from e-commerce in terms of shipment and delivery, purchases, locations, and the actors involved. Retailers choose attractive, high traffic locations to advertise goods and feature local deliveries for big ticket items. The retail location is important which explains why businesses are willing to pay costs such as rent, utilities, […]

With the huge boost in online commerce, it comes to no surprise that this has had a huge impact on the logistics services offered by the companies in the International Forwarding Association. While in traditional brick and mortar based retail, the customer is responsible to go to the retailer to purchase something and is actually […]