The ISO 28000 standard for freight forwarding service in the European countries
The need for quality improvement of the freight forwarding services throughout Europe
The conditions for logistics and the global and European conditions are constantly changing. With the technological developments and the emergence of new opportunities for freight forwarders Europe, the striving towards continuous improvement of the quality of the transport and storage services provided is a constant goal for all services for customers throughout Europe.
The significance of the European Union county members for European logistics
Being a union which combines all the leading economies of Europe, the EU is of decisive significance for the entire European market, including the freight forwarding market. The unified requirements implemented in all member countries allow for seamless logistics services for goods and cargo within the territory of the EU.
The European Commission addresses the issue of the advantages of the international standards for freight forwarding for the logistics services provided in Europe. The forwarders throughout Europe take part in the research of this matter which is of crucial importance for all logistics services as well as for their customers. They provide information in regard to the unified standards for freight forwarding and for the quality of the services provided based on their results. This information provides the data necessary for the establishment of new standards and of setting new objectives for the company members of the European logistics association, which they implement in their daily activities in order to work on improvement of the quality of the services provided.
The new standards for the freight forwarding services and for the vehicles used
The new standards set for the freight forwarding services as well as for the vehicles used for them are based on the ever increasing intensity of the logistics services as well as on the increasing quality of the European road network. They are focused on improving the delivery terms of the international freight services, as well as towards a more eco-friendly transport by renewing the vehicle parks, package recycling and shorter routes, especially for destinations to and from there are intensive groupage services and distribution logistics.
The logistics companies which are unified in associations can deal with the new challenges in regard to the quality of the services provided
With the ever growing competition on the freight forwarding market, unifying the companies in associations is a challenge. In the network of freight forwarders, the cooperation and the continuous communication make the planning of shorter routes as well as the renewal of the vehicle parks and the improvement of the storage services provided much easier.
The growing importance of the relationship between the customers and the logistics company
The quality of the freight forwarding services provided depends on the satisfaction level of the customers. In order to satisfy all requirements of their customers, the company members of the European network for logistics are in constant contact with them – after the order, when organizing the transport of small shipments, complete loads, as well as when contract logistics services are provided by the experts from the European logistics companies.
Implementing the Delphi method for identifying the problems and the challenges for European freight forwarding
The Delphi method is one of the main methods used for research and forecasting, based on the development of preliminary questionnaires. The research based on questionnaires is done at several stages, most commonly – two. The second stage includes the research of fewer problems but in a more structured manner. The main objective is that a consensus is reached by the experts handling the research in regard to the questions and problems included in the research.
The Delphi method is used for researching and monitoring the condition of the freight forwarding services provided in Europe, with the active participation of the European logistics network.